Public citizen attendance

Description: The following institutions are represented in this location: ADSE - Direcção-Geral da Protecção Social aos Funcionários e Agentes da Administração Pública; Agência para a Modernização Administrativa, IP; Águas do Porto; Autoridade para as Condições de Trabalho; Caixa Geral de Aposentações; Caixa Geral de Depósitos; CTT; Direcção-Geral da Administração da Justiça; Direcção-Geral da Segurança Social; Direcção-Geral dos Impostos; EDP- Energias de Portugal; EDP Gás; Governo Civil; Instituto da Mobilidade e dos Transportes Terrestres, IP; Instituto da Segurança Social; Instituto do Emprego e Formação Profissional; Instituto dos Registos e do Notariado, IP; Portugal Telecom; Sociedade de Transportes Colectivos do Porto; Zon TV Cabo, SA. In addition to the entities listed, this shop has a Multiple Service Station (PAM) which carries out various services, provided by several entities, at one desk.

Description: The Centros Nacionais de Apoio ao Imigrante (CNAI) were created in 2004 to respond to some of the difficulties felt by immigrants in their integration process in Portugal. ACIDI created a centre which brought together various services, institutions and Support Offices for the Immigrant, such as Serviço de Estrangeiros e Fronteiras (SEF), Segurança Social (SS), Autoridade para as Condições de Trabalho (ACT), Conservatória dos Registos Centrais (CRC) and Ministério da Educação (ME). The CNAI's also have specialised departments, such as Gabinete de Apoio ao Reagrupamento Familiar (GARF), o Gabinete de Apoio Jurídico ao Imigrante (GAJI), Gabinete de Apoio Social (GAS), Gabinete de Apoio à Habitação (GAH), Gabinete de Apoio ao Emprego (with two areas, one for the coordination of the GIP Imigrante Network - Gabinete de Inserção Profissional - and the other specialised in the area of Entrepreneurship), Gabinete de Apoio ao Imigrante Consumidor (GAIC) and Gabinete de Apoio à Qualificação (GAQ).

Description: The Gabinete do Munícipe facilitates the relationship the citizen has with the Council through an Integrated Multi-channel Service. It translates into the centralisation / integration of face-to-face, Web and telephone service channels, namely through the standardisation of forms of service and access to information and the assumption of a dual role: that of "Municipal Ombudsman" (because he acts as the representative of the interests of the citizens of the Municipality) and the "Player" (because from the identification of nonconformities and trouble spots, he interacts with the various services for their resolution).

Description: The Municipality of Foz do Douro has an area of 3 km2 and approximately 13,000 inhabitants. The Local Council provides the following services: issuing documents, declarations and certificates, proof of identity and justifying administrative documents, certification of photocopies and normal photocopies, licensing and registration of cats and dogs; other services rendered to the community. It has remodelled its internet website with the objective of providing a set of new contents for its visitors.

Description: Sé, one of the four municipalities which make up the Historical Centre of Porto, occupies an area of 0.4 square kilometres and has about 8000 inhabitants. The Local Council provides the following services: issuing documents, declarations and certificates, proof of identity and justifying administrative documents, certification of photocopies and normal photocopies, licensing and registration of cats and dogs or other services rendered to the community.

Description: Municipality with approximately 4000 inhabitants which neighbours Miragaia, Santo Ildefonso, Cedofeita, Sé and S. Nicolau.

Description: It has approximately 14,000 inhabitants distributed among an area of 2.67 square kilometres. In the Local Council building, we have the Post Office, the Legal Office and the Social Assistance Office.

Description: The municipality of Campanhã, located in the Eastern part of the city, has a residential population of about 39,000 people. The Local Council provides the following services, among others: issuing documents, declarations and certificates, proof of identity and justifying administrative documents, certification of photocopies and normal photocopies, licensing and registration of cats and dogs.

Description: With a geographical area of 2.49 square kilometres and about 25,000 inhabitants, the municipality of Cedofeita is located in the heart of the city of Porto, surrounded by Santo Ildefonso, Ramalde, Paranhos, Massarelos, Miragaia and Vitória. The Local Council provides the following services, among others: issuing documents, declarations and certificates, proof of identity and justifying administrative documents, certification of photocopies and normal photocopies, licensing and registration of cats and dogs.